Terms & Conditions

Terms and Conditions

 

Appearance

The majority of items on our website are hand-made. Please be aware that they may not always look exactly the same as the images on the website. If this causes concern then please contact our customer service team, who will be happy to discuss your requirements with you.

 

Weights

Whilst we strive to ensure we supply all rings in the weights specified on the item page, each ring is unique. Rings will be considered as suitable if they are within an acceptable trade tolerance, i.e. if the weight is within 5% for items over 2 grams and within 0.2g for each item below 2 grams.

 

Prices

We try to ensure that all our prices are clearly displayed and that there are no hidden extras. The final amount payable will always be shown at the check-out before payment is made. By placing an order through out website, you are offering to buy the ring at that price. In the event of human error or malfunction in our website technology, the prices on the site do not commit us to a sale. In the event of a customer having purchased an item online at the incorrect price, we reserve the right to return the amount paid in full and cancel the purchase. Please note that discount vouchers can not be used with sale items or sample orders. In the event that a voucher code is used for a sale item, your order may be cancelled. We change our loyalty reward codes regularly, and can not be held responsible for the expiration of a discount code found online. Only one discount code can be used for each order.

 

 

Refunds and Exchanges

 

Returns

Standard Items (Available from our website and which have not been altered in anyway for example by engraving etc). Please contact us by telephone or email within 14 days of receipt of the item. Returned items must be received back with all documentation and in their original condition with all original packaging and tags where applicable. Returns of Standard Items received outside the timeframe will be accepted at our discretion and may be subject to a restocking charge. 

 

Bespoke Items (Any item that has been altered from its standard form by engraving, or any other method of personalisation). Please contact us within 7 days of receipt of Bespoke Items by telephone or email. We may not accept the return of a personalised item and if we do, the customer will be charged a £50 re-stocking fee and any relevant shipping and express manufacture costs. All such items must be received back with all documentation and in their original condition with all original packaging and tags where applicable. 

Please note that with either Standard or Bespoke items a refund will never be issued in circumstances where it is evident that the customer has purchased more than one ring with the express intention of choosing between them and returning one or more for a refund. 

 

Exchanges

We would be happy to exchange one Standard Item for another. Please notify us of your intention to do this by telephone or email within 7 days of receipt of the item. All items must be received back with all documentation and in their original condition with all original packaging and tags where applicable. 

 

Returning Faulty Goods

Faulty Items will only be accepted if they were delivered to the customer damaged or if there is a manufacturing defect fault within 2 months of receipt. All items returned as faulty will be inspected, and any item displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty.  Your statutory rights are not affected. Where possible items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with a guarantee. It may be possible for us to repair items which have suffered wear and tear but there will be a charge for this service and to cover any shipping or other costs associated with repair. 

 

Festive season As we are aware that the jewellery we sell may be for gifts or seasonal weddings, we are happy to extend our normal 14-day returns period over Christmas. Items bought in December can therefore be returned up until 21st January. Normal exceptions to the returns policy apply. Longevity We believe in the quality of our products and will correct any manufacturing defaults during the first 12 months.

 

Scratches

A ring will not be considered to have a manufacturing default if it shows scratches more quickly than anticipated, with no exceptions. Even the most tough metals may show wear and tear from contact with everyday objects. We strongly advise you to insure all high-value items, especially those with diamonds. We will not replace a dislodged or lost diamond free of charge, unless it happens within the first three months of the date we dispatched the item.

 

Insurance You will receive a full sales invoice for your purchase, which most insurance companies will accept as a valuation for the item. We can provide other documentation by prior request, and may on occasion charge for this service. We advise that all jewellery is insured against damage.

 

Third parties

Your guarantee and 14 days returns policy is invalidated if you allow a third party to resize or otherwise work on on a piece of jewellery we have made for you.

 

Hallmarks and certification

All of our relevant jewellery is hallmarked by an independent British Assay Office. All single-stone diamond rings that are 0.25 carat or more come with a gemological certificate from one of a number of different internationally recognised gem testing laboratories. We will also certify centre stones of trilogy rings that are 0.25ct or more. We can certify diamond accessories or the side stones of trilogies by prior request and will normally add a surcharge for this service. Our diamonds are conflict-free.

 

Delivery and ownership of goods

As we make all our rings to order we are only able to give estimated due dates. This is because we have to be prepared for all eventualities within the manufacturing process. Although rare, when delays occur, they are not usually more than a day or so and we will always update our customers should we experience any changes to their estimated due date as soon as we are made aware of them. We use the Royal Mail Special Delivery (next day) service which means that items sent by us are fully insured until delivered and signed for. After that they are the customer's responsibility. We strongly advise customers to use this service in the event of sending any valuable items in the post either to us or any third party. Recorded delivery should not be used for sending jewellery. If you require your purchased goods to be delivered by an alternative courier to that of the Royal Mail, you may be liable to an additional postage charge. We do not charge for sample packages being returned to us if they are lost, damaged or delayed where the correct postal service was used and the sender has provided proof of posting. Any item received by a customer without us first receiving full payment remains our property until all monies have been received.

 

Ring resizing

Some kind of rings can not be resized, so please read this information carefully and be sure of your ring size before purchasing. Please note: We generally do not resize by just half a size, as the difference will be barely noticeable. Resizing full eternity rings can cost up to £85.00, and in some cases, not possible, so please contact us if you are not 100% sure of your ring size. The resizing of rings from the special offers section will be agreed/charged on a case-by-case basis.