We send our products to you either by Royal Mail Special Delivery or by Courier which means that items sent by us are fully insured until delivered and signed for For personalised and bespoke items, we require up to 14 days to make the items for you and we will keep you updated on shipping dates and carriers.
As we make our rings to order we are only able to give estimated due dates. This is because we have to be prepared for all eventualities within the manufacturing process. Although rare, when delays occur, they are not usually more than a day or so and we will always update our customers should we experience any changes to their estimated due date as soon as we are made aware of them.
We use the Royal Mail Special Delivery (next day) service which means that items sent by us are fully insured until delivered and signed for. After that they are the customer's responsibility. We strongly advise customers to use this service in the event of sending any valuable items in the post either to us or any third party. Recorded delivery should not be used for sending jewellery. If you require your purchased goods to be delivered by an alternative courier to that of the Royal Mail, you may be liable to an additional postage charge. We do not charge for sample packages being returned to us if they are lost, damaged or delayed where the correct postal service was used and the sender has provided proof of posting. Any item received by a customer without us first receiving full payment remains our property until all monies have been received.